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| Company Name | Salesforce |
|---|---|
| Role | Operations Administrator |
| Qualification | Any Degree |
| Branch | Any Branch |
| Batch | 2024 and before |
| Salary | INR 6 - 9 LPA* |
| Experience | Freshers |
| Location | Hyderabad |
Responsibilities of Candidate:-
The responsibilities of the Employee Success Operations Specialist include but are not limited to the following:
- Using our case-management solution assist employees in a timely manner regarding HR queries and issues
- Audit benefit claims submitted by employees
- Assist with employee benefits queries tasks
- Provide superior customer service to employees via our customer portal, and other social channels
- Support our centralised knowledge base; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
- Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
- Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
- Proactively identify process improvements, and collaborate towards an improved and more productive process that enhances the employee experience
- Ensure the accuracy of the internal Shared Services Community process documentation
- Ensure compliance with audit requirements by completing work correctly and timely
- Ability to maintain confidentiality in all aspects of job responsibilities
- Other duties and project work as required
Eligibility :-
- Any Degree
- Branch : Any Branch
- Batch : 2024 and before
Preferred skills:-
- High Level Spoken and written proficiency
- Foreign language proficiency would be an added advantage
- Example: French, German, Japanese, etc.
- 0-1 year’s work experience
- Proven problem-solving skills with a passion for technology and continuous learning
- Excellent verbal and written communication skills
- Exceptional customer service orientation
- Comfortable with a high-paced environment with competing priorities
- Exceptional time management, organisational, prioritisation and follow-up skills
- Work effectively in a team environment
- Knowledge of Excel, PowerPoint
Selection Process For Drive:-
- Application Screening
- Online Assessment
- Technical Interview
- HR Interview
- Selection
About Company :
Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
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